Our customer support will always be there for you – 24/7, 365 days.
When a customer signs up for the CDNetworks service, they are assigned a Customer Success Manager who is the central point of contact for service and billing needs. Along with customer service representatives, Customer Success Managers provide a layer of assurance that customers are meeting their service goals. This “eye on the ball” helps customers seamlessly offer high performance and a great user experience to their customers and employees. CDNetworks offers technical support 24 hours a day by fully-qualified support engineers. We specialize in high-performance, always-on services and providing our customers the support and reliability they need for mission-critical applications.
Full Service Customer Support Portal
- Manage your CDNetworks service and support from one Portal
- View traffic, file, stream, and other reports
- Request or provision new services
- Find service notes and updates
- Customize Dashboards
- Submit new issues or questions
- View submitted support tickets
- Track ticket status
CDNetworks offers industry-leading professional services that helps customers to get the most from their investment and helps to minimize the intricacy of the services and support planning process. By utilizing CDNetworks experts and our professional services, we proactively help customers manage their solutions to drive value and enhance success. While our solutions are engineered to be self-serviceable, our professional services are designed to enable real impact by enhancing subject-matter expertise when customers actually need a hand. Our Technical Account Management (TAM) team can free up your headcount so you can focus on your core business while ensuring that you continue to deliver an optimal user experience.
Professional services are available for security, web optimization, live event support, and migrations.
Key Benefits of CDNetworks Professional Services:
- Gain a competitive edge on your competition with high-value technology consulting delivered by a Technical Advisor.
- Keep your solution(s) always tuned and optimized.
- Get expedited help – 24/7 fast response to issues.
- Off-load ownership and fulfilment of your projects to a specialized team.
- Reduce problem recurrence through personalized preventive support delivered by a strategic support contact.
- We provide a streamlined process that connects you to senior-level Technical Support Engineers with specialized experience supporting CDN environments. Your technical issues receive preferential attention and rapid escalation at CDNetworks.
- We provide industry-leading technical guidance, shared trends, know-how, and best practices gained by working with other successful online businesses.